At VisionDigy, we strive to provide high-quality services, including Audio Recording, Voice Over, and Translation. We are committed to customer satisfaction and maintaining a fair refund policy in accordance with Stripe’s guidelines.
1. Eligibility for Refunds
Due to the nature of our services, refunds are issued only under the following conditions:
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Service Not Delivered:
If we fail to deliver the agreed-upon service within the specified timeframe, and no substantial progress has been made, you may be eligible for a refund.
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Technical Errors on Our End:
If a technical issue prevents us from completing your order, and we cannot resolve it within a reasonable timeframe, we will provide a full or partial refund.
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Unsatisfactory Quality (Case-by-Case Basis):
If the delivered work does not meet the agreed-upon specifications, we will attempt revisions first. If the issue remains unresolved, a partial refund may be considered.
2. Non-Refundable Situations
We do not provide refunds in the following cases:
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Completed and Approved Work:
Once a service has been completed and approved by the client, it is non-refundable.
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Change of Mind:
If you decide to cancel after work has begun, we cannot offer a refund.
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Dissatisfaction Without Justification:
If no specific issues with the delivered service are outlined, a refund cannot be granted.
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Force Majeure:
Delays or failures caused by events beyond our control (e.g., natural disasters, power outages, or internet disruptions) do not qualify for a refund.
3. Refund Request Process
To request a refund, please follow these steps:
- Email us at contact@visiondigy.com with the subject line: “Refund Request - [Order Number]”.
- Provide details about your order, the issue encountered, and any supporting evidence (e.g., files, communication).
- Allow up to 7 business days for our team to review your request and respond with a resolution.
4. Dispute Resolution
If a dispute arises regarding a refund request, we encourage you to contact us directly before filing a dispute through Stripe. We aim to resolve issues amicably. However, if a dispute is filed through Stripe, we will respond in accordance with Stripe’s policies.
By purchasing our services, you agree to this refund policy.
For any questions, contact us at contact@visiondigy.com.
